We Want To Help You...
Many of the common general questions answered right here on this page. If you decide to submit a ticket, you must create an account at our support desk and then log back in TO THE HELP DESK within 24 hours to see our response. Keep in mind that the support staff are here to help you with the operation of THIS website.
When should I create a support ticket?
This support desk is to help you with any technical issues that you may be having with this websites or one of the products contained herein. Examples might be a dead link or a video not working.
This help desk is not meant to be used for coaching or assistance in building your Internet business.
If you feel that this website or product is not functioning properly then please report the problem by submitting a ticket.
When can I expect a response?
Please note, when you submit a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on the weekend.
While we still try to get back to you same day, please understand that there are certain circumstances that may create a back log. Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.
I haven't gotten a response yet!
Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you.
If you have a delay in your response time outside of the times posted, you can email Support@PositivelyPractical.com
Finally, when creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem. Feel free to include any screen shots or video you made to show the problem. We look forward to helping you with your problem.
I can't log in to the website.
Log-in details are case sensitive so be sure your caps lock is not on. You created your log-in and password when you signed up for the site. Check your e-mails for a confirmation of your log-in details. If you have forgotten your password you can request it from the log-in page. If for some reason you’re still having issues please submit a ticket.
My video won't play/load.
The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloud Front technology to ensure the best streaming possible, which means playback speed and loading time will depend mostly on your Internet connection. If the video is buffering or taking time to catch up press the pause button and allow the file to load completely before playing again. Patience is a virtue.
I can't see my tutorial modules.
The modules can be accessed from the navigation bar at the top of this page. Only full access members can view these videos. You can upgrade to a full access membership from within this website or if you have already paid for this access then you may contact our support staff by submitting a ticket.
How do I cancel my membership?
We hate to see you go. You can follow the steps below for a refund or if you wish to cancel your free account please submit ticket to support. If you wish to be removed from our mailing list, simply click the unsubscribe link at the bottom of any email we’ve sent you.